Purchase not received

you have successfully ordered one of our products, but you did not receive an email with the download code?

Please check the following:
  • Are you sure that the order was successful? Was there a confirmation message after you entered your payment details and completed it?
  • Has your selected payment method been charged with the purchase amount?
  • Have you checked your spam folder if the email has been moved there?

Our support staff will be glad to assist you and re-send your key or provide it to you on the phone. Please contact us by email or phone and let us know the details of your purchase, such as the transaction number and the email address you used.

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Our support is only available in English and German.
Product (game, DLC):
Product Key:
Payment ID:
Your Request:

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