Order not possible

You would like to order one of our products but you are unable to complete the process?
Please check the following:

  • Is your method of payment fully covered?
  • Is your card or account enabled for transactions outside your home country?
  • Are you using an up-to date version of a modern browser (such as Firefox or Google Chrome)?

There are many reasons why a payment fails and our support staff will be glad to help you complete the purchase. If the above does not solve the issue, please contact us via email or phone (see contact details below).

Contact us

Email Address:
Our support is only available in English and German.
Product (game, DLC):
Product Key:
Payment ID:
Your Request:

Social Media