If you have bought your copy of the game on our homepage, we can easily and quickly send you your download information again. Please call us or drop us an email with the necessary information to identify your purchase. Indicating the email address that was used for the purchase will suffice, but if you don't remember it, we should be able to find your order using your full name and address.
If you have bought your copy of the game as a DVD, and either the DVD or the booklet with the activation key got lost, we unfortunately can not help you. The game cannot be played without the DVD and cannot be activated or updated without the product key. This is due to copyright protection measures.